Return/Exchange: are acceptable within 7 days from the Date of Delivery.
Note: It takes up to 2-3 days for the reverse pick up, View Policy
Refund: We do not offer cash refund. We will credit the amount in either original payment source of payment or bank details which would be given by customer.
Note: Bank details provided by customer would be final and any error in details provided by the customer would not be the responsibility of the brand.
We guarantee your satisfaction. Should an item not work for you, you may request to return the item within 7 days of receipt. Returns must be in original condition, unwashed and unworn, with all tags and/or packaging attached. Refund will not be initiated if we received an used, torn or damaged product, wrong product from customer
For returns, If you have received a defective product, send us images at firstname.lastname@example.org or whatsapp us on +917499196556 and we will get back to you. Once confirmed by the quality check team then reverse pick up will be done in 2-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the refund will be initiated within 72 hours.
Once a product is exchanged and delivered, no further actions such as exchange or refund would be applicable to that order.If a customer has returned the product for 2nd time in a row and it’s a COD order, the refund will be in the form of a gift card which can be redeemed in a year.
For pin codes that are non-serviceable by our courier partner against the reverse pick up policy, you will have to self ship the product(s)
How do I self-ship the products?
Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
You can courier the product(s) to the address mentioned below:
Span Lifestyle, Bk No-1988/ Basant Bahar Old, Near Old Bus Stop,Thane-421005
On receiving the product at the warehouse, Amount will be credited to your account for Courier Charges